At Artwille, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help. Please review our refund and return policy below.
1. Return Eligibility
We accept returns within 14 days of delivery for eligible items. To be eligible for a return:
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The item must be unused, unopened, and in its original packaging
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You must provide proof of purchase (order number or receipt)
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The item must not be a final sale or custom/personalized product
2. How to Request a Return
To start a return, please email us at [email protected] with the following:
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Your full name
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Order number
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Item(s) you wish to return
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Reason for return
Once your request is approved, we’ll provide return instructions.
Note: Customers are responsible for return shipping unless the item was defective or incorrect.
3. Refunds
Once we receive and inspect your return, we’ll notify you of the status. If approved:
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A refund will be issued to your original payment method within 5–10 business days
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Original shipping fees are non-refundable
4. Exchanges
We currently do not offer direct exchanges. If you’d like a different item, please initiate a return and place a new order.
5. Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 3 days of delivery at [email protected]. Include:
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Your order number
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Photos of the damaged or wrong item
We’ll replace it or offer a full refund as soon as possible.
6. Non-Returnable Items
The following items are non-refundable:
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Custom or personalized orders
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Digital downloads or gift cards
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Sale or clearance items marked “Final Sale”
7. Late or Missing Refunds
If you haven’t received a refund:
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Check your bank account or card statement again
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Contact your payment provider — it may take a few business days to process
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If it’s been more than 10 business days, contact us at [email protected]
Questions?
We’re happy to help!
📧 Reach us at [email protected] with any refund or return inquiries.